Add locations  |  Business Messages  |  Google for Developers (2024)

If the brand that an agent represents has physical locations, you can associatethe locations with the agent so that users can message specific locations withBusiness Messages. Business Messages identifies locations by Place ID.

With Place IDs, you can identify which physical location a user messages anddetermine the best course of action for responding to the user.

You must claim ownership of physical locations throughBusiness Profilebefore you can associate locations with a Business Messages agent.

Managing multiple locations

If the brand is part of a chain, you must add all locations for that chain whereyou have permission to enable messaging. To verify all locations in the chain,you will make a singleverifyrequest for one location. Once we verify that location, we will automaticallyverify the other associated locations that you have added.

After verification, if you add additional locations, you will need to requestlocation verification again.

To view locations associated with your agent,

  1. Open the Business Communications DeveloperConsole and sign in with your Business Messages Google account.
  2. Choose your agent.
  3. Click Locations in the left navigation.

Create a location

To add a location to an agent,

  1. Open the Business Communications DeveloperConsole and sign in with your Business Messages Google account.
  2. Choose your agent.
  3. Click Locations in the left navigation.
  4. Click Add.
  5. Search for a location or enter a Place ID, then click Add.

Test a location

Each agent has test URLs that let you see how a conversation with that agentappears to users and gives you the opportunity to verify your messaginginfrastructure.

To test an agent,

  1. Open the Business Communications DeveloperConsole and sign in with your Business Messages Google account.
  2. Choose your agent.
  3. Click Locations in the left navigation.
  4. Find the location in the list.
  5. Under Test URLs, click the Android button or iOS button to copythe test URL to your device's clipboard.
  6. To open the agent's test URL, use the Business Messages AgentLauncher on amobile device. Copying and pasting or otherwise manually navigating to atest URL doesn't work because of browser security measures.

Update a location

You can add and delete locations for anagent with the Business Communications Developer Console.

To change a location's messagingavailability,conversationalsettings,ro localizationsettings,use the Business Communications API to update thelocation.

Delete a location

When you delete an agent, Business Messages deletes all location data. BusinessMessages doesn't delete messages sent by your agent related to the location thatare in transit to or stored on a user's device. Messages to users aren'tlocation data.

Delete requests fail if you've attempted to verify thelocation one or more times. To delete a location that you've verified orattempted to verify,contact us. (You must first signin with a Business Messages Google account. To register for an account, seeRegister with BusinessMessages.)

To delete a location,

  1. Open the Business Communications DeveloperConsole and sign in with your Business Messages Google account.
  2. Choose your agent.
  3. Click Locations in the left navigation.
  4. Find the location in the list.
  5. Click the location's checkbox, the click Delete.
  6. Click Delete.

Next steps

Now that you have an agent with locations, you can design your messagingflows.

Add locations  |  Business Messages  |  Google for Developers (2024)

FAQs

Add locations  |  Business Messages  |  Google for Developers? ›

Create a spreadsheet with all of your locations. Enter business information for all of your locations into one place so you can verify them all at once. Upload your spreadsheet. Add all of the locations you manage before you upload your spreadsheet.

How do I add locations to Google Business? ›

Add a new location to a business group
  1. Sign in to Business Profile Manager.
  2. At the top left, click the "Businesses" tab. ...
  3. Use the drop-down menu to choose a business group. ...
  4. Click Add location.
  5. Enter the business name, location, and other details.
  6. Follow the prompts to create the new profile.

How do I set Google locations? ›

Android 12 & higher
  1. Swipe down from the top of the screen.
  2. Touch and hold Location . If you don't find Location : Tap Edit or Settings . Drag Location into your Quick Settings.
  3. Tap Location Services. Google Location Accuracy.
  4. Turn Improve Location Accuracy on or off.

How do I add multiple locations on Google Maps? ›

Add multiple destinations
  1. On your computer, open Google Maps.
  2. Click Directions .
  3. Add a starting point and a destination.
  4. On the left, below the destinations you entered, click Add .
  5. To add a stop, choose another destination. You can add up to 9 stops.
  6. Click on a route to get the directions.

How do I verify multiple locations on Google My Business? ›

Create a spreadsheet with all of your locations. Enter business information for all of your locations into one place so you can verify them all at once. Upload your spreadsheet. Add all of the locations you manage before you upload your spreadsheet.

How do I merge Google business locations? ›

If you have two listings, one of which is a duplicate, and you are sure you want to merge them, you will need to contact Google My Business support. They will handle the process. Just fill out this form to request the merger of the desired profiles, and you will be contacted.

How do I add a location to Google Chrome? ›

Change your default location settings
  1. On your computer, open Chrome .
  2. At the top right, click More. Settings.
  3. Click Privacy and security. Site settings.
  4. Click Location.
  5. Choose the option that you want as your default setting.

How do I post my location on Google? ›

Share with a person who has a Google Account
  1. If you haven't already, add their Gmail address to your Google Contacts.
  2. ​On your Android phone or tablet, open the Google Maps app and sign in. ...
  3. Tap your profile picture or initial Location sharing New share .
  4. Choose how long you want to share your location.

Does Google need location permission? ›

Devices have settings or permissions that you can use to control whether your precise location is available to apps, including Google's apps like Search and Maps.

How do I correct my business location on Google Maps? ›

Add, edit, or remove your address
  1. Go to your Business Profile. Learn how to find your profile.
  2. To edit your business address: With Google Search, select Edit profile. ...
  3. Near the top, select Location.
  4. Next to “Business location,” select Edit . ...
  5. If we can't find your address, you'll get a warning message.

How do I add an address to Google Maps? ›

Add a new address
  1. On your Android phone or tablet, open the Google Maps app .
  2. Tap Contribute. Update address.
  3. Move the map to the center of the building.
  4. Enter the address information.
  5. Tap Submit.

Can I add multiple locations to my Google business profile? ›

To start multiple location management from your Google business account, you need to follow these steps: At the top left corner of your Business Profile Manager, click on the “Businesses” option. Click on 'Create Group' Click on 'Add Locations'

How to create a Google location? ›

Open or create a map. In the search bar, type the name or address of a place. Click one of the results on the map. If the result is what you want, click Add to map.

How do I get my business location to show up on Google? ›

Claim your business through Google Maps
  1. On your computer, open Google Maps.
  2. In the search bar, enter the business name.
  3. Click the business name and choose the correct one.
  4. Click Claim this business. Manage now. ...
  5. Select a verification option, and follow the on-screen steps.

How do I add an address to my Google business account? ›

Add, edit, or remove your address
  1. Go to your Business Profile. Learn how to find your profile.
  2. To edit your business address: With Google Search, select Edit profile. ...
  3. Near the top, select Location.
  4. Next to “Business location,” select Edit . ...
  5. If we can't find your address, you'll get a warning message.

Can you have multiple locations on Google My Business with the same name? ›

Can You Have Multiple Locations on Google Business That Have the Same Name? Yes, you can have multiple locations on Google Business that have the same name. Furthermore, agencies that provide marketing services to multiple clients can also add multiple listings to the same Google My Business account.

How do I set up Google presence for my business? ›

  1. Claim. Create a Business Profile, or manage an existing profile on Search and Maps.
  2. Personalise. Add hours, photos, and other details and get discovered by customers near you.
  3. Manage. Share updates, respond to reviews, and connect with customers on Google.

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