I'm having trouble resetting my password (2024)

FAQs

Why is Google not letting me reset my password? ›

To protect your account, we limit the number of times you can attempt password recovery via email, SMS, or Account Recovery form. Google temporarily disables a particular account recovery option after too many incorrect attempts. The recovery option will be re-enabled on the date indicated below that recovery option.

Passwords are case-sensitive (it matters whether they have capital or lower-case letters), so check that you didn't get the case of one of the letters wrong. The password you enter can also be represented in a different way — as a string of characters in hexadecimal (numbers 0-9 and letters a-f) called a pass key.

For your security, you can't call Google for help to sign into your account. We don't work with any service that claims to provide account or password support.

Sometimes you'll see a "Password incorrect" error when you sign in to Google with a third-party app, like Apple's Mail app, Mozilla Thunderbird, or Microsoft Outlook. If you've entered your password correctly but you're still getting the error, you might need to update the app or use a more secure app.

Restart your Phone

A simple restart can often resolve temporary glitches in the software. Press and hold the power button on your Android device, then tap “Restart” when the option appears. Once your phone restarts, try entering your PIN again.

If you can't unlock your phone, you'll need to erase it. Then you can set it up again and set a new screen lock. If you can't sign in to your Google Account, learn how to recover your account.

Make sure that you're connected to the right Wi-Fi network. Why won't my Android connect to Wi-Fi? If your Android can't connect to Wi-Fi, your device's software or hardware could be malfunctioning, your Wi-Fi network could be having issues, or you're too far away from the router.

What happens if you forgot your password? ›

If you've tried and can't remember the password firsthand, it's likely you'll never get it back. Fortunately, that doesn't mean you've lost the associated account. Most sites will have a 'Forgot Password' option available for this very sake. Click this button and follow the steps to reset your password.

Press CTRL-ALT-DELETE. The Windows Security dialog appears. Click Change Password.

In most cases there is no difference, as a "forget password" link will usually send you to a password reset mechanism. There are a couple of instances where it could be different. The Change password permission requires that the person who changes the password know the account's current password.

To get started, head to g.co/recover and enter your Gmail address. If possible, try the following to make recovery easier: Use a computer, phone, or tablet you've previously used to sign into your account. Use the same browser that you usually do, like Chrome or Safari.